THE COURSE IS DESIGN TO PROVIDE STUDENTS WITH SPECIALISED KNOWLEDGE AND SKILLS REQUIRED FOR THE EFFECTIVE MANAGEMENT OF SERVICE OPERATIONS. SPECIFICALLY, THIS COURSE WILL EMPHASIZE ON THE ANALYSIS, CHALLENGES, DECISION MAKING AND IMPLEMENTATION ISSUES OF MANAGING THE OPERATIONAL ASPECTS OF A SERVICE. THE COURSE WILL ADDRESS THE STRATEGIC ASPECTS OF DESIGNING, ASSESSING AND IMPROVING THE EFFECTIVENESS OF SERVICE PROCESSES, WHILE ACHIEVING OPERATIONAL EXCELLENCE. THIS COURSE IS ESSENTIAL FOR ANY STUDENTS WISHING TO JOIN IN A SERVICE OR SERVICE-RELATED FIRM SUCH AS BANK, HOSPITAL, AIRLINES, TOURISM, RESTAURANT, AND CONSULTANT AGENCIES. THE RAPID AND CONTINUING GROWTH IN SERVICE SECTOR IS PROVIDING MARKED OPPORTUNITIES FOR MANAGERS. UNDERSTANDING THE CONCEPTS OF SUCCESSFULLY MANAGING THE SERVICE WILL PROVIDE A SIGNIFICANT ADVANTAGE TO NEW GRADUATES WHO, THE ODDS ARE, WILL FIND THEMSELVES EMPLOYED BY A SERVICE-ORIENTED FIRM.
THROUGH THE COURSE STUDENTS WILL ALSO LEARN HOW TO CRAFT A SUCCESSFUL STRATEGY FOR SUSTAINABLE OPERATIONS BY INCORPORATING IT INTO A COMPANY�S BUSINESS STRATEGY, IMPROVEMENT PLANNING, AND; PRODUCT AND PROCESS DESIGN. THE PURPOSE OF SUSTAINABLE OPERATION IS TO STUDY HOW A COMPANY CAN USE ITS OPERATIONS TO IMPROVE ENVIRONMENTAL PERFORMANCE AND CONTRIBUTE TO BUSINESS SUCCESS AT THE SAME TIME.
THROUGH THE COURSE STUDENTS WILL ALSO LEARN HOW TO CRAFT A SUCCESSFUL STRATEGY FOR SUSTAINABLE OPERATIONS BY INCORPORATING IT INTO A COMPANY�S BUSINESS STRATEGY, IMPROVEMENT PLANNING, AND; PRODUCT AND PROCESS DESIGN. THE PURPOSE OF SUSTAINABLE OPERATION IS TO STUDY HOW A COMPANY CAN USE ITS OPERATIONS TO IMPROVE ENVIRONMENTAL PERFORMANCE AND CONTRIBUTE TO BUSINESS SUCCESS AT THE SAME TIME.
- Lecturer: TS. DR. NOR HASLIZA BINTI MD SAAD
Skill Level: Beginner