THIS COURSE FOCUSES ON THE ESSENTIAL ELEMENTS OF CUSTOMER SERVICES INCLUDING CONFLICT RESOLUTION, COMMUNICATION STRATEGIES, EMOTIONAL INTELLIGENCE AND UTILISES STRATEGIES TO BUILD EMPLOYEE SELF-MOTIVATION TO OFFER WORLD-CLASS SERVICE. STUDENTS WILL BE EXPOSED TO THE KNOWLEDGE ON THE WAYS TO APPROACH CUSTOMERS, AS WELL AS TO COMMUNICATE EFFECTIVELY AND CONFIDENTLY.
- Lecturer: DR. KHAIRUL ANUAR BIN MOHAMMAD SHAH
Skill Level: Beginner